Returns

At Haze Petals Herbals, we strive to ensure a seamless experience for our customers. We offer an easy return policy, allowing you to raise a return/exchange request within 5-7 days of product delivery.

Conditions for Returns:

• We do not accept returns if the product packaging has been tampered with, opened, or used.
• Returns are accepted only if the packaging is intact and in the same condition as delivered.
• Returns are applicable only for defective, damaged, or wrong products.

How to Initiate a Return:

• Provide an unboxing video and a product photo as proof and send them to our email at support@hazepetalsherbals.com.
• Contact us via phone at +91-XXXXXXXXXX or email us at support@hazepetalsherbals.com.

Replacements

Replacements are processed under the following conditions:

1. If the product received is damaged, defective, or incorrect.
2. Contact us via our customer care or email to initiate a replacement.

Important Note:

• Replacement requests for unwanted, uninterested, or wrongly placed orders will not be processed.

Shipping Charges for Replacements:

• For defective, damaged, or incorrect products, shipping charges will be borne by us. Pickup will be arranged within 2-4 business days.
• Replacements will be dispatched within 5-6 business days after pickup.

Refunds

Refunds are applicable only for damaged, defective, or incorrect products after inspection and approval.

Refund Process:

1. Refunds will be initiated through the same payment mode within 7-10 working days.
2. For COD orders, refunds will be processed via NEFT. Bank details required include:
   • Name of Account Holder
   • Bank Name
   • Bank Account Number
   • Branch
   • IFSC Code
   • Contact Number

Refund Timeline:

• Debit/Credit Card or Net Banking: 4-10 working days.
• COD Refund via NEFT: 7-10 working days.

Cancellations

Cancellation Policy:

• Orders can be canceled within 12 hours of placement or before dispatch.
• Once an order is dispatched, it cannot be canceled or refunded.

Haze Petals Herbals reserves the right to cancel orders under the following circumstances:

1. Out of Stock: If a product is unavailable, we will notify the customer and proceed as per their preference.
2. Non-confirmation for COD Orders: Orders will be canceled if the customer fails to confirm COD orders during verification.
3. Unserviceable Areas: Orders for addresses not serviceable by our courier partners will be canceled.
4. Repeated Order Refusals: If a customer refuses or cancels two or more orders, subsequent orders must be placed on prepaid mode to avoid automatic cancellation.

For further assistance, reach out to our customer support team. We are here to help!